369jili Privacy Policy
At 369jili, protecting the personal data of every player in the Philippines is a responsibility we take seriously. This Privacy Policy explains exactly what information we collect, why we collect it, how it is stored and secured, and what rights you have over your own data. We encourage every player to read this document carefully before creating an account or using any part of the platform.
Last updated: June 2025
1. What Data We Collect
When you register for and use the 369jili platform, we collect several categories of personal data to deliver a safe, personalised, and legally compliant gaming experience for players in the Philippines. The categories below outline the full scope of information we may gather from you during account registration, gameplay, and transactions.
- Account Information: Your full legal name, date of birth, email address, mobile number, and a username and password you create at registration. This information is required to verify your identity, confirm your age eligibility, and manage your account securely.
- Identity Verification Documents: A copy of a government-issued ID (such as a Philippine passport, SSS card, or driver's licence) and, where required, proof of address. These documents are collected as part of our Know Your Customer (KYC) process and are necessary for processing withdrawals and complying with anti-money laundering obligations.
- Payment and Transaction Data: Details of deposits and withdrawals made through the platform, including transaction amounts in Philippine Peso (PHP), payment method references, and transaction timestamps. We do not store complete card numbers or full bank account details on our servers.
- Device and Browser Data: Information about the device you use to access 369jili, including device type, operating system, browser version, IP address, and unique device identifiers. This data helps us detect fraudulent activity, optimise platform performance, and troubleshoot technical issues.
- Usage and Gameplay Data: Records of the games you play, bets placed, session durations, pages visited, and features accessed. This information allows us to improve the platform experience, tailor promotions, and fulfil responsible gaming obligations.
- Communications Data: Any messages you send to our support team via live chat, email, or contact forms, including the content of those communications and any attachments. These records are retained for quality assurance and dispute resolution purposes.
We only collect the personal data that is strictly necessary for the purposes described in this policy. Where we are not legally required to collect certain data, you may choose not to provide it, though this may limit the features or services available to you on the platform.
2. Why We Use Your Data
Every piece of personal data that 369jili collects is used for a specific, legitimate purpose. We do not collect data speculatively or use it for purposes beyond what is described below. The legal bases for our data processing activities include the performance of our contract with you, compliance with legal obligations, and our legitimate business interests in operating a safe and secure gaming platform.
- To create and maintain your player account and verify your identity before allowing access to real-money gaming services.
- To process deposits and withdrawals in Philippine Peso (PHP) and maintain accurate transaction records for regulatory and audit purposes.
- To communicate with you about your account, including security alerts, verification requests, transaction confirmations, and support responses.
- To send you relevant promotional offers, bonuses, and platform updates — only where you have opted in to receive such communications or where permitted by applicable law.
- To detect and prevent fraud, money laundering, underage gambling, and other prohibited activities on the platform.
- To fulfil our responsible gaming obligations, including monitoring play patterns that may indicate problem gambling behaviour and facilitating self-exclusion requests.
- To improve our platform, games, and services through aggregate analysis of usage patterns and player feedback.
- To comply with regulatory requirements, respond to lawful requests from authorities, and enforce our Terms and Conditions.
We will never sell your personal data to third parties for their own marketing purposes. Any use of your data beyond what is stated in this policy will be communicated to you in advance, and where required by law, we will seek your explicit consent before proceeding.
3. Cookies and Tracking Technologies
The 369jili platform uses cookies and similar tracking technologies to enhance your browsing experience, keep you securely logged in, and help us understand how players interact with the site. A cookie is a small text file placed on your device when you visit the platform, and it allows our systems to recognise your device on subsequent visits. Cookies do not contain your personal account information and cannot run programmes or deliver viruses.
We use the following categories of cookies on the 369jili platform:
- Essential Cookies: Required for the platform to function correctly. These cookies manage your session, remember your login state, and enable secure access to account features. You cannot opt out of essential cookies without affecting platform functionality.
- Performance Cookies: Collect anonymised data about how pages are used — such as which pages are visited most frequently, how long sessions last, and where errors occur. This data helps us improve platform stability and speed.
- Functional Cookies: Remember your preferences, such as language settings, display options, and the last game category you browsed, so you do not need to re-configure these on each visit.
- Analytics Cookies: Help us understand aggregate traffic patterns and player engagement across different sections of the platform. This data is used internally for product development and performance reporting.
You can manage or disable non-essential cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the availability or performance of some platform features. We do not use third-party advertising cookies or allow external advertising networks to track your behaviour across other websites via the 369jili platform.
4. Data Storage and Security
369jili stores player data on secure servers protected by industry-standard technical and organisational safeguards. All data transmitted between your device and our platform is encrypted using Transport Layer Security (TLS), ensuring that information such as login credentials and payment references cannot be intercepted in transit. Sensitive data stored on our servers, including identity verification documents, is encrypted at rest.
Access to personal data within our organisation is strictly limited to personnel who need it to perform their job functions — such as our compliance, finance, and customer support teams. All staff with access to personal data are trained in data protection obligations and are bound by confidentiality agreements. We conduct regular internal reviews of our data access controls and security practices to ensure ongoing compliance with applicable data protection standards.
We retain your personal data for as long as your account remains active and for a period thereafter as required by law or as necessary to resolve disputes, enforce agreements, or meet regulatory retention obligations. When data is no longer required, it is securely deleted or anonymised in line with our internal data retention schedule. In the event of a data security incident that may affect your personal information, we will notify you and relevant authorities in accordance with applicable legal requirements.
While we take every reasonable step to protect your data on our end, account security also depends on you. Always use a strong, unique password for your 369jili account and never share your login credentials with anyone. Contact our support team immediately if you suspect unauthorised access to your account.
5. Sharing Data with Third Parties
369jili does not sell, rent, or trade your personal information to third parties for commercial purposes. However, in order to deliver our full range of services to players in the Philippines, we work with a limited number of trusted third-party service providers who may process your data on our behalf and under our instructions. All such partners are contractually required to maintain appropriate data protection standards and to use your data only for the specific purposes we have authorised.
The categories of third parties we may share data with include:
- Payment Processors: Licensed payment service providers who facilitate deposits and withdrawals in PHP on the platform. These partners receive only the transaction data necessary to complete and verify payments.
- Identity Verification Providers: Third-party KYC and document verification services that assist us in confirming the identity and age of players as required by our operating obligations.
- Game Content Providers: Licensed software studios whose games are hosted on the 369jili platform. These providers may receive anonymised gameplay data for the purposes of game performance monitoring and regulatory compliance, but they do not receive personally identifiable player information.
- Regulatory and Law Enforcement Authorities: Where legally required, we may disclose personal data to relevant government agencies, regulators, courts, or law enforcement bodies. We will only do so in response to a lawful request or where we are otherwise legally obligated to act.
- Fraud Prevention and Security Services: Specialist providers who assist us in detecting and preventing fraudulent account activity, money laundering, and other security threats.
We do not transfer your personal data to countries outside the jurisdiction in which 369jili operates without ensuring that appropriate data protection safeguards are in place. Where international data transfers occur in connection with service providers, we take steps to ensure those transfers comply with applicable data protection law.
6. Your Rights Over Your Data
As a player on the 369jili platform, you have meaningful rights over the personal data we hold about you. We are committed to making it straightforward for you to exercise these rights, and our support team is available to assist you with any data-related requests. The following rights apply to your personal information:
- Right of Access: You may request a copy of the personal data we hold about you at any time. We will provide this information in a clear and readable format within a reasonable timeframe, subject to identity verification.
- Right to Correction: If any personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details directly within your account settings, or contact support for assistance with other data.
- Right to Deletion: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no legal obligation requires us to retain it. Please note that certain data may need to be retained for regulatory, legal, or dispute resolution purposes even after an account is closed.
- Right to Restrict Processing: In certain circumstances, you may ask us to restrict the ways in which we use your personal data while a dispute or review is ongoing.
- Right to Data Portability: Where technically feasible and legally applicable, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may opt out of promotional communications via the unsubscribe link in any email we send or by contacting our support team directly.
To exercise any of the above rights, please contact the 369jili support team through the platform. We may need to verify your identity before processing your request. We will respond to all legitimate requests within the timeframe required by applicable law and will keep you informed of progress where a request is complex or involves a large volume of data.
7. Protection of Minors
The 369jili platform is strictly intended for individuals who are 18 years of age or older. We do not knowingly collect, store, or process personal data from anyone under the age of 18. Age verification is a mandatory step in our account registration process, and we require documentary evidence of age as part of our KYC procedure before withdrawals can be processed.
If we become aware that personal data has been submitted by or on behalf of a minor, we will take immediate steps to delete that data and close the associated account. Parents and guardians who believe that their child may have registered on the platform or submitted personal information are encouraged to contact our support team without delay so that the matter can be investigated and resolved promptly. We also recommend that parents and guardians make use of parental control tools available on devices and internet service providers to prevent minors from accessing online gaming platforms.
8. Policy Updates and How to Contact Us
369jili reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. The date of the most recent revision is always displayed at the top of this page. Where changes are material — meaning they significantly affect how we use your personal data or your rights in relation to it — we will take reasonable steps to notify registered players, which may include a notice within the platform or an email to the address associated with your account.
Your continued use of the 369jili platform after any update to this policy takes effect constitutes your acceptance of the revised terms. If you disagree with the changes, you should stop using the platform and contact our support team to discuss the closure of your account. We recommend reviewing this Privacy Policy periodically to stay informed of how your data is being handled.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your personal information is being handled, please reach out to our support team directly through the platform. You can also find answers to common privacy-related questions in our FAQ section. We are committed to responding to all privacy enquiries promptly and transparently, and to resolving any concerns you may have about your data in a fair and thorough manner.
Questions About Your Privacy?
If anything in this Privacy Policy is unclear or you want to know more about how 369jili handles your personal data, our support team is here around the clock. You can also visit our FAQ page for quick answers to the most common privacy and account security questions from players across the Philippines.